Vision and Mission

Our Mandate

Sections 110 to 114 of Chapter 9 of the Constitution of the Republic of South Africa Act No. 200 of 1993, provide for the establishment of the office of Public Protector in order to investigate matters and to protect the public against matters such as maladministration in connection with the affairs of government, improper conduct by a person performing a public function, improper acts with respect to public money, improper or unlawful enrichment of a person performing a public function and an act or omission by a person performing a public function resulting in improper prejudice to another person.

Our Mission

The Office of the Public Protector, is an independent and impartial Constitutional institution established to strengthen constitutional democracy by conducting investigations into alleged improper conduct by organs of State, facilitate resolution of disputes, report and recommend remedial action and enhance awareness about the role and responsibilities of our office

Our Vision

The office of the Public Protector strives to be efficient, effective, accessible, known by all, and with our impartiality accepted, thereby strengthening constitutional democracy in all organs of state.

Our Values

Impartiality
We must ensure impartiality in our interactions with our stakeholders. We shall perform our duties without fear or favour, mindful of the independence of our Office.
Courtesy
We will display courtesy to all, treating people with dignity and respect.
Empathy
We will be sensitive towards and understanding of our stakeholders' needs and feelings.
Integrity
We shall strive to maintain high standards of trustworthiness.
Accountability
We shall be willing to give account of our actions and decisions.
Professionalism
We shall strive to execute our responsibilities fairly and consistently, with due regard to the facts of each matter before us.