Vision and Mission

Mandate

The mandate of the Public Protector is to strengthen constitutional democracy by investigating and redressing improper and prejudicial conduct, maladministration and abuse of power in state affairs; resolving administrative disputes or rectifying any act or omission in administrative conduct through mediation, conciliation or negotiation; advising on appropriate remedies or employing any other expedient means; reporting and recommending; advising and investigating violations of the Executive Members Ethics Act of 1994; resolving disputes relating to the operation of the Promotion of Access to Information Act of 2000, and discharging other responsibilities as mandated by the following legislation:

• Constitution of the Republic of South Africa Act 108 of 1996;

• Public Protector Act 23 of 1994;

• Executive Members Ethics Act 82 of 1998;

• Promotion of Access to Information Act 2 of 2000 (PAIA);

• Electoral Commission Act 51 of 1996;

• Special Investigation Units and Special Tribunals Ac t 74 of 1996;

• Protected Disclosures Act 26 of 2000;

• National Archives and Record Service Act 43 of 1996;

• National Energy Act 40 of 2004;

• Housing Protection Measures Act 95 of 1998;

• National Environmental Management Act 108 of 1999;

• Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000;

• Public Finance Management Act of 1999 and

• Lotteries Act 57 of 1997.

Vision

A trusted, effective and accessible Public Protector that rights administrative wrongs and consistently acts with integrity to ensure fair, accountable and responsive decision making, service and good governance in all state affairs and public administration in any sphere of government.

Mission

To strengthen constitutional democracy in pursuit of our constitutional mandate by investigating, rectifying and redressing any improper or prejudicial conduct in state affairs and resolving related disputes through mediation, conciliation, negotiation and other measures to ensure fair, responsive and accountable public sector decision-making and service delivery.

Values

• Independence and Impartiality,
• Human Dignity,
• Equality,
• Ubuntu,
• Redress,
• Accountability,
• Integrity,
• Responsiveness,
• Transparency, and
• Justice and Fairness

Strategic Objectives

In pursuit of the mandate, vision and mission the Public Protector will focus on the following strategic objectives in the next 3-5 years:

1. Accessible to and trusted by all persons and communities,
2. Prompt remedial action,
3. Promotion of good governance in the conduct of all state affairs,
4. An efficient and effective organization,
5. An optimal performance and service focused culture.